If you have exited the assessment center or need to return to your assessment, open a new browser tab and navigate to https://www.ondemandassessment.com to enter your Event ID and continue with your assessment.
Loading errors most often occur as a result of two things:
Before returning to the assessment, ensure that your internet connection is stable, and that cookies and JavaScript are enabled. The process will work best if you are using a modern or recently updated version of your web browser.
This will only occur if you previously had malware or a virus on your device. The best/immediate solution is to use a different device to access the assessment site (https://www.ondemandassessment.com). Enter your Event ID to try begin your assessment.
This happens when the practice simulation is not completed in the allotted time. Keys must be pressed quickly to demonstrate an understanding of that component of the task before you can move forward. If you have additional questions, you can contact Criteria Support on the bottom right hand corner of https://www.ondemandassessment.com
You will need to contact Criteria Support on the bottom right hand corner of https://www.ondemandassessment.com
The system will accept resume files in the form of .doc, .docx, .rtf, and .pdf.
You may be receiving this error due to either an internet interruption or browser issue. To confirm your assessment was successfully submitted, please go to https://www.ondemandassessment.com and copy/paste the Event ID that you were provided with at the beginning of the assessment. You will be able to press the final submit button or resume the assessment from where you left off.
If an expiration date was provided in your invitation and you were unable to complete the assessments by that date, you must reach out directly to the company for which you are completing the assessments. The Criteria Support Team is unable to grant extensions on behalf of any company administering tests.
Your results are emailed directly to the company for which you applied. The Criteria Support Team does not have access to your results.
Every company has a different application/hiring process. All inquiries regarding the status of your candidacy must be sent directly to the company for which you completed the assessments. The Criteria Support Team will be unable to provide any status updates.
We've worked hard to make the assessment environment as accommodating as possible. You just need a stable internet connection, and an internet browser with cookies and JavaScript enabled.
For an optimal experience, we recommend using:
Your Event ID is an 11-digit code, in the format of XXX-###-XXXX or a 16-digit code, in the format of XXX-****-****-*****, that is given in several places depending on your specific circumstance:
If you did not keep a record of this Event ID please contact support on the bottom right hand corner of https://www.ondemandassessment.com
Be sure to read all error messages which appear at the top of the application screen when you attempt to submit your application. These error messages will ensure that you enter all of the information requested by the employer. You will also want to make sure that your internet connection is stable when attempting to submit your completed application.
Yes. If you are applying for another company, you must also complete the assessments that they are requesting. Assessment results are considered part of your confidential candidate record and are only available to the company that administered them. Results are not shared with any other companies.
Yes. For the assessments that are incompatible with tablets or mobile devices, you will be notified beforehand in the instructions for those assessments.
For support, please chat with our team on the bottom right hand corner of https://www.ondemandassessment.com